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  • Writer's pictureJohanna Ryan

How Quality Training Can Make Or Break Your Software Implementation



Software implementations can be a daunting task for any business. From selecting the right software to integrating it with existing systems and training your employees, there are many steps involved in the process. One critical factor that can make or break a software implementation is the quality of training provided to your staff. This blog will discuss how quality training can make or break a business software implementation.



What Is A Software Implementation?

Before diving into the importance of quality training, let's define what a software implementation is. A software implementation is the process of installing and configuring a new software system, upgrading an existing one, or replacing an outdated system. The implementation process involves a range of activities, including selecting the right software, configuring it to meet business needs, migrating data, and training employees.



Why Is Quality Training Critical For A Successful Software Implementation?

A software implementation can only be considered successful if it meets the business objectives and is used correctly by the employees. The role of quality training in achieving these goals cannot be overstated.


Here are some reasons why quality training is critical for a successful software implementation:

1. Employee Buy-In

Employees are the end-users of the software, so it's crucial that they buy into the new system for it to be successful. If employees do not understand how to use the software, they are less likely to adopt it. Quality training helps employees understand the benefits of the new system and how it will make their work easier and more efficient.

2. Reduced Downtime

Learning how to use new software takes time, and during this period, productivity may decrease. Quality training helps to reduce downtime by ensuring that employees can quickly learn how to use the new system and get back to work.

3. Increased Efficiency

Quality training can help employees learn how to use the software more efficiently, which can lead to increased productivity and reduced errors. When employees are proficient in using the software, they can get their work done more quickly and accurately.

4. Use The Software At Its Full Potential

Depending on the type of software being implemented, it may offer a range of different features. Quality training ensures that employees understand how to use the software to its fullest potential, enabling your business to make the most out of its investment.

5. Cost Savings

Poor quality training can lead to costly mistakes, such as incorrect data entry, lost data, and security breaches. Quality training reduces the risk of such errors, which can lead to cost savings in the long run.



How To Provide Quality Training For A Software Implementation

To provide quality training for a software implementation, the following steps should be completed:

1. Assess Training Needs

Before implementing the software, assess the training needs of the employees. This will help identify knowledge gaps and tailor the training to the employees' specific needs.

2. Create A Training Plan

Once you have assessed the training needs, create a training plan that includes the objectives, methods, and a roll-out schedule. The training plan must also consider the different learning styles of the employees.

3. Deliver Training

Deliver the training using a variety of methods. Some of the most effective options are eLearning and video-based training. These types of courses can be accessed from anywhere at any time, negating the need to get all of your staff in a classroom at once. The training should be interactive and engaging to ensure that employees retain the information.

4. Evaluate Training

Evaluate the effectiveness of the training by asking for feedback from the employees. This will help you to identify areas for improvement and make any necessary changes to future training.



Quality training is critical for the success of a software implementation. It helps to ensure employee buy-in, reduce downtime, increase efficiency, use the software to its fullest potential, and save costs. By following the steps outlined above, you can provide quality training that will make your software implementation a success.


If you don't have the time or staff resources to create effective training, Follow My Lead can help. We are a team of eLearning professionals who take the hassle out of training creation. We'd love to hear about your upcoming implementation - contact us today to find out more.

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