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OUR PROCESS

We turn complex processes into simple steps. 

Follow My Lead specialise in creating video training content for software systems. If your organisation is introducing a new system, or would like to streamline your onboarding process, here’s how we can help.    

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USER CONSIDERATIONS

Who are we talking to?

Before we prepare any training material, we take the time to understand our users.  This ensures that training sits at the right level, uses the correct language and delivers the information users need in an efficient and interesting way.

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TRAINING STRATEGY

How do we train our users?

We will work with you and your team to identify the training objectives. After taking into account any unique constraints, we will develop a strategy to create and implement your content. 

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PROCESS MAPPING

What are the processes users need to learn?

Process mapping involves working with you to map out the processes that we want to teach our users. In some cases, this is straight forward. In others, best practice is yet to be determined, and we can provide support to achieve this if required. 

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STORYBOARDING

What will training look and sound like?

Storyboarding brings our process map to life.  We transform complex processes into a series of simple steps, offering explanations, examples or supporting graphics as required. Storyboards are delivered as a mix of visual stills and voiceover copy for your approval.


During this process we also identify any sample data that needs to be entered prior to, or during, each process. Our user considerations play a large part here to ensure we approach training at the right level and present it in a way that users can understand.

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PRODUCTION

Let's Get Creating!

Once storyboards are approved, we can begin production. 
This involves:

- Entering any prerequisite data. 

- Creating custom logo animation.

- Voiceover, screen capture, motion graphics and editing. 

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DELIVERY

Your videos are complete.

Upload your completed videos to your desired location and learning can begin. If you discover anything that isn’t quite right, don’t worry, our videos include one set of complimentary changes within the first month of delivery. 

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CLASSROOM TRAINING

Do you require training or help sessions?

Training videos can be used on their own or as part of a wider implementation strategy. To support your staff further we can also provide classroom training or drop-in help sessions.

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SOFTWARE UPDATES

Do your videos need to change?

Software updates may also require changes to your training videos.  Just let us know when an update occurs, and we can make all the required changes promptly. If the software update is substantial, we can also provide videos to help existing users navigate new features. 

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Video is an incredibly effective medium when it comes to 
process training. 

Follow My Lead content is consistent, engaging and immediate. 

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We were impressed with how quickly she picked up the system

"We got in touch with Sacha to create tutorial videos for our 3PL software company Consignly. We were impressed with how quickly Sacha picked up the system and the content she produced was fantastic.

 

We have had lots of positive feedback from our customers and it has made a huge difference for new customers getting started with Consignly. Our system is constantly being updated so it’s great to have Sacha available to make ongoing updates to the videos, this is a part of her service we really value.

 

Sacha is always a pleasure to work with and I would recommend Follow My Lead to anyone in need of tailored videos."

Chris Tacon
CONSIGNLY