OUR ADOPTION FRAMEWORK
Structure, Clarity, and Consistent Leadership
A structured rollout approach that equips teams to adopt new systems with confidence.
A people-first approach to change
Adoption Framework
Successful adoption doesn’t happen by accident.
It requires structure, clarity, and consistent leadership.
Our approach aligns people, process, and communication to guide organisations from complex change to confident capability.
Follow My Lead's framework integrates directly with programme governance and delivery structures, ensuring adoption is treated as a core workstream rather than an afterthought.
1
Align
Define success, adoption outcomes, impacts, risks and leadership expectations.
2
Prepare
Create the change, communication, capability and governance plans needed for delivery.
3
Simplify
Break complex processes into clear workflows that people can understand and follow.
4
Build
Develop the training, communications, guides, job aids and champion resources.
5
Activate
Launch learning, support champions, manage communications and prepare users for go-live.
6
Sustain
Embed long-term capability, knowledge resources and ongoing support structures.
What this looks like in practice
Our Work Can Include:
LEADERSHIP AND GOVERNANCE
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Adoption strategy
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Stakeholder alignment
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Sponsorship support
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Readiness reporting
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Risk assessment
PROCESS AND ROLE CLARITY
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Change impact assessment
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Simplified workflows
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Role-based pathways
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Testing support
LEARNING AND COMMUNICATIONS
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Training workshops
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eLearning, videos and scenarios
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User guides and cheat sheets
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Champion resources
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Live support
SUSTAINING THE CHANGE
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BAU handover
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Internal capability
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Knowledge resources
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Reinforcement
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Adoption measurement
7 Foundations for Successful Technology Adoption
Technology transformations fail for many reasons. One of the most underestimated is user adoption. Adoption isn’t a single activity at go-live – it is a workstream spanning governance, stakeholder engagement, communication, enablement, and sustainment.